Return and refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a standard return, your item must be in the same condition that you received it: unused, not installed, not assembled, not mounted on the wall, not modified, and in its original packaging. You will also need the receipt or proof of purchase.

A 10% restocking fee may be applied to standard returns where allowed by applicable law.

To start a return, please contact us at info@geo-arte.com.

Please note that returns must be sent to the following address:

Country: Latvia
State: Riga
City: Riga
Street: Starta iela 4A, Rīga
Post Code: LV-1026

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@geo-arte.com.

Order Cancellation Before Shipping

If you would like to cancel your order, please contact us as soon as possible at info@geo-arte.com.

If your order has not yet been produced, packed, or shipped, we may be able to cancel it and issue a refund.

If your order has already been shipped, it can no longer be cancelled. In this case, you may request a return after receiving the item, according to our return policy.

Return Shipping & Original Shipping Costs

For standard returns where the customer changes their mind, orders the wrong size or color, or no longer wants the item, the customer is responsible for the return shipping costs.

We offer free express shipping as part of our service when the customer keeps the product. If an order is returned for a standard return reason, the original outbound shipping cost paid by us to deliver the order may be deducted from the refund, unless otherwise required by applicable law.

If we arrange the return shipping on your behalf, the return shipping cost may also be deducted from your refund.

Damages, Defects and Issues

Please inspect your order carefully upon delivery and contact us immediately if the item is defective, damaged, incomplete, or if you have received the wrong item.

To help us evaluate the issue and resolve it as quickly as possible, please contact us at info@geo-arte.com and include:

• Your order number

• Clear photos or videos of the issue

• Photos of the packaging, if the item arrived damaged

• A short description of the problem

Once we review the information, we may offer one of the following solutions depending on the situation:

• Replacement of the damaged or defective part

• Replacement of the full item

• Repair or installation solution

• Partial refund

• Full refund after the item has been returned and inspected

If the item is confirmed to be defective, damaged, incomplete, or incorrect, we will work with you to make the situation right. In most cases, we will first offer replacement parts, a replacement item, a repair or installation solution, or a partial refund depending on the nature of the issue.

If you do not wish to accept a replacement, replacement parts, repair solution, or partial refund and request a full refund instead, the item must be returned to us first. A full refund will only be issued after we receive and inspect the returned item.

Items must not be returned without contacting us first. Returns sent without prior approval may not be accepted.

For confirmed defective, damaged, or incorrect items, return shipping will be handled in accordance with applicable consumer protection laws. Depending on the country and case, we may provide a prepaid return label, arrange the return, or reimburse reasonable return shipping costs after the returned item has been received and inspected.

Natural Wood, Color and Installation Disclaimer

GeoArte wooden maps are made from natural birch plywood. Because wood is a natural material, each map may have unique grain patterns, knots, texture, and slight shade variations.

Color tones may also look slightly different depending on lighting, screen settings, wall color, and the natural wood batch. These natural variations are not considered defects and make each wooden map unique.

Some wooden pieces may have slight natural curvature before installation. This is normal for real wood and is usually fixed once the pieces are attached to the wall using the included double-sided adhesive tape.

We cannot accept returns or refunds for issues caused by incorrect installation, unsuitable wall surfaces, improper use of adhesive tape, customer modification, or failure to follow the installation instructions.

Before installation, please make sure your wall is clean, dry, smooth, and suitable for adhesive mounting.

Exceptions / Non-returnable Items

Certain items cannot be returned or refunded unless they arrive damaged, defective, incomplete, or incorrect.

Non-returnable items include:

• Custom or personalized maps made specifically for your order

• Items that have been used, installed, assembled, mounted on the wall, or modified by the customer

• Items that are returned damaged due to improper packaging or handling by the customer

• Gift cards

• Free gifts, promotional items, bonus add-ons, or items included as part of a special offer

• Replacement parts or replacement items sent free of charge

Please note that natural wood grain, texture, knots, slight shade differences, and small variations in engraving may occur due to the nature of real wood. These are not considered defects.

We also cannot accept returns for items damaged due to incorrect installation, unsuitable wall surface, improper use of adhesive tape, or failure to follow the installation instructions.

If you have any questions or concerns about your item, please contact us at info@geo-arte.com before returning it.

Exchanges

If you would like to exchange your item for a different size, color, or version, please contact us at info@geo-arte.com.

Exchanges are reviewed individually. In most cases, the customer is responsible for the return shipping cost and any additional shipping cost for the replacement item, unless the exchange is required due to our mistake, a confirmed defect, or an incorrect item being sent.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To be eligible for a return under the EU 14-day cooling-off period, the item must be in the same condition that you received it: unused, not installed, not assembled, not mounted on the wall, not modified, and in its original packaging. You will also need the receipt or proof of purchase.

This right does not apply to custom or personalized products made specifically for your order, unless they arrive damaged, defective, incomplete, or incorrect.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may need additional time to process and post the refund.

Full refunds for returned items are issued only after the item has been received and inspected by us. If the item is not returned, we may be unable to issue a full refund.

For standard returns, return shipping costs and the original outbound shipping cost may be deducted from the refund, unless otherwise required by applicable law.

If more than 15 business days have passed since your refund was approved, please contact us at info@geo-arte.com.